Our mission is to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.
At Ronald McDonald House, the safety and wellbeing of children and young people is at the heart of everything we do. Our commitment to SCYP reflects our core values and responsibility to create environments where every child feels protected, respected, and supported.
We actively embed safeguarding principles into our Programs and culture, ensuring that staff, volunteers, and partners understand their role in keeping children safe.
Children’s Rights
We believe every child has the right to be safe, cared for, and heard. Our approach aligns with the principles outlined in the United Nations Convention on the Rights of the Child, which sets out the fundamental rights that all children are entitled to, including protection from harm and the right to participate in decisions that affect them.
Policies and Resources
These policies and resources guide our practices and reinforce our dedication to child safety.
The United Nations Convention on the Rights of the Child
Safeguarding Children and Young People Policy .pdf
Grievance and Complaints Handling Procedure
Contact Us
Call: 1300 307 642
Email: [email protected]
Speak Up Service: The Speak Up Service is a confidential and safe way for anyone to raise concerns.
Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. We ensure all children and young people have a safe space where we listen to them and empower them.
Every day, we aim to make children and young people feel valued, protected, and heard.
